Privacy Policy
This privacy policy explains how LARA San Cristóbal ("we", "us") collects, uses, and protects personal data when you visit larasancristobal.com.
Who we are
LARA San Cristóbal is the data controller for personal data collected through this website. Registered address: [CLIENT ADDRESS]. Company / tax ID (RFC): [RFC NUMBER]. Contact: info@larasancristobal.com.
What data we collect
Depending on how you interact with this site, we may collect:
Contact details you provide through our enquiry form — name, email address, and any message content about a property, land, or off-grid build you're interested in.
Details shared if you contact us via WhatsApp — your phone number and message content, subject to WhatsApp's own privacy policy.
Booking details if you schedule a viewing or call — name, email, and selected time slot.
Technical and usage data collected automatically via analytics — pages visited, approximate location, device and browser type.
Cookie preferences and consent choices, recorded to remember your settings on return visits.
How we use your data
We use personal data to:
Respond to enquiries about properties, land, and off-grid builds submitted through the contact form or WhatsApp.
Arrange and manage viewings, calls, and appointments.
Understand how visitors use the site, to improve content and design.
Send listing updates and marketing communications, but only where you've given consent to receive them.
Legal basis for processing
Contact form and WhatsApp enquiries — processed on the basis of your consent in contacting us, and our legitimate interest in responding to it.
Analytics cookies — processed on the basis of your consent, given via the cookie banner.
Marketing communications — processed on the basis of your explicit consent, which you can withdraw at any time.
International data transfers
Some of the services above may process data outside Mexico, including in the United States and the European Economic Area. Where this happens, transfers are protected under Standard Contractual Clauses or an equivalent approved safeguard, as set out in each provider's own data processing terms.
Data retention
We retain contact form and booking data for [RETENTION PERIOD, e.g. 24 months] from your last interaction with us, unless a longer period is required by law. Analytics data is retained according to the relevant provider's default settings.
Your rights
If you are located in the European Union or United Kingdom, under the General Data Protection Regulation (GDPR) you have the right to:
Request access to the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data ("right to be forgotten").
Object to or restrict certain processing.
Request a copy of your data in a portable format.
Withdraw consent at any time, without affecting processing that occurred before withdrawal.
To exercise any of these rights, contact us at info@larasancristobal.com. We will respond within one month, as required by law.
Mexico — ARCO rights (LFPDPPP)
As our business is based in Mexico, this section serves as our Aviso de Privacidad for visitors located in Mexico. Under Mexico's Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP), you have ARCO rights over your personal data:
Access — to know what personal data we hold about you and how it's used.
Rectification — to request correction of inaccurate or outdated data.
Cancellation — to request deletion of your data when it's no longer necessary for the purpose collected.
Opposition — to object to specific uses of your data, including for marketing purposes.
To exercise any ARCO right, contact us at info@larasancristobal.com with your name, a description of the data or right concerned, and proof of identity.
Security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or misuse, including relying on the security practices of our hosting and infrastructure providers listed above.
Changes to this policy
We may update this policy from time to time. The "last updated" date at the top of this page reflects the most recent revision.
Contact us
If you have any questions about this policy or how we handle your data, contact us at info@larasancristobal.com.